Refund policy
Returns
We allow up to 10 full business days to return most items please include all labeling when returning. Graphic printed tee's are eligible for a full refund if returned unworn and with no damage within the 10 day period. IMperfect Custom pieces are however non refundable. Any custom denim pieces are eligible for a one-time size adjust at an additional yet minimal cost. One of our seamstresses will make slight adjustments to your custom piece to ensure the right fit. (Shipping not included on returns or adjustments). Please be sure to review sizing and measurement details of each piece before purchasing. When in doubt always order a size up instead of down. Contact Us , if you have any questions regarding returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at imperfectapparel@gmail.com and send your item to: 366 Englewood Ave, Englewood NJ 07631, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 366 Englewood Ave, Englewood NJ 07631, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We allow up to 10 full business days to return most items please include all labeling when returning. Graphic printed tee's are eligible for a full refund if returned unworn and with no damage within the 10 day period. IMperfect Custom pieces are however non refundable. Any custom denim pieces are eligible for a one-time size adjust at an additional yet minimal cost. One of our seamstresses will make slight adjustments to your custom piece to ensure the right fit. (Shipping not included on returns or adjustments). Please be sure to review sizing and measurement details of each piece before purchasing. When in doubt always order a size up instead of down. Contact Us , if you have any questions regarding returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at imperfectapparel@gmail.com and send your item to: 366 Englewood Ave, Englewood NJ 07631, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 366 Englewood Ave, Englewood NJ 07631, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.